WHAMMO — SUPPORT

Last updated: October 2026

Whammo is a free-to-play action game for Android and iOS. If something isn't working, or you have a question about your account or a purchase, contact us and we will get back to you.

CONTACT US

Email: dlabseu@gmail.com
Phone: +32 456 65 40 44

We aim to reply within two business days. When you write, please include your display name, your device (Android or iPhone) and, if it helps, a screenshot of the problem.

COMMON QUESTIONS

I'm moving to a new phone. How do I keep my progress?
Before you switch, open Settings and link an email address (or your Google or Apple account where offered). Then sign in with it on the new device. A guest account that was never linked is tied to the old device and may not be recoverable.

I bought something but didn't receive it.
Close and reopen the Game while connected to the internet — purchases that were interrupted are delivered when the Game next starts. If it still hasn't arrived, email us with your display name and the store receipt or order number.

How do I get a refund?
Apple and Google act as the seller, so refunds are handled by them: use reportaproblem.apple.com, or Order history in Google Play. See our Terms of Service for your statutory rights.

What are the odds in the Summon?
Tap the ? button on the Summon page. It lists the chance of every tier and every item, and the guarantees, before you pull. In Belgium, summons can be made with keys and the free ad pull but not with gems.

No ad is available.
Rewarded ads depend on availability in your region and can run out for a while. Try again later; the reward is only granted after an ad finishes.

How do I change my ad privacy choices?
Open Settings → Privacy choices. The option appears where privacy law requires it, for example in the European Union and the United Kingdom.

I want to report a player or a guild.
Email us with the display name or guild name and what happened. We review every report.

I found a bug.
Please tell us what you were doing when it happened. Exploiting bugs breaks our Terms of Service; reporting them helps everyone.

How do I delete my account?
In the game: Settings, then DELETE ACCOUNT (it is immediate and permanent). Can't open the game? See our account deletion page.

COMPANY DETAILS

See also our Privacy Policy and Terms of Service.